Return Policy

iZZY Clothing Return Policy

At iZZY, we value your satisfaction and strive to provide you with the best possible shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy that allows you to exchange your items for store credit within 30 days of your purchase.

Eligibility for Exchange:
To be eligible for an exchange and store credit, please ensure that the following conditions are met:

1. The item(s) must be returned within 30 days of the purchase date.

2. The item(s) must be in new, unused, and unworn condition. We kindly request that you return the item(s) with all original tags, packaging, and accessories.

How to Initiate a Return:
To initiate a return and exchange for store credit, please follow these steps:

1. Contact our customer support team to notify us of your return request at wearizzy@yahoo.com. Please provide your order number, the reason for the return, and the item(s) you wish to exchange.

2. Our customer support team will provide you with a return authorization and further instructions on how to complete your return.

3. Carefully package the item(s) in their original condition, along with all original tags, packaging, and accessories. Include a copy of the order confirmation or packing slip in the package.

4. Ship the package back to our designated return address, which will be provided by our customer support team. Please note that customers are responsible for the return shipping costs.

Processing Your Exchange:
Once we receive and inspect the returned item(s) to ensure they meet our return policy criteria, we will issue store credit in the form of a gift card or voucher. You will be notified via email when the store credit is processed, and it can be used for future purchases on our website.

Non-Returnable Items:
Please note that the following items are non-returnable:

1. Items that have been worn, washed, or altered.

2. Items without their original tags, packaging, or accessories.

3. Items returned beyond the 30-day return window.

Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact our customer support team immediately, and we will resolve the issue promptly by providing a replacement or a refund, as applicable.

Contact Us:
If you have any questions or need further assistance with your return or exchange, please don't hesitate to contact our customer support team at wearizzy@yahoo.com. We are here to assist you and ensure your satisfaction.

Thank you for choosing iZZY clothing. We appreciate your business and look forward to serving you again in the future.